The semester-by-semester curriculum of the program is shown below. The Current Curriculum is taken from the program Information Package; click a course name to open its course information package. Course names not available in English in the Information Package are shown with their official Turkish names. T: theory, U: practice (weekly hours), C/E: compulsory/elective.
About the Program
Our Mission
No English description is available for this course.
Our Vision
Our vision is to produce individuals who can adapt to the changing dynamics of the rapidly developing and globally preferred air transport sector, who closely follow developments in aviation, who are inclined to teamwork, who are loyal to institutional culture, who think analytically and who have high professional competence.
Our Outlook on the Future
No English description is available for this course.
Message from the Program Head
No English description is available for this course.
No English description is available for this course.
Sivil Hava Ulaştırma İşletmeciliği mezunları, havacılıkla ilgili başta havalimanı işletmeleri, hava yolu şirketleri, yer hizmetleri kuruluşları, kargo taşımacılığı, yolcu hizmetleri, rezervasyon ve biletleme gibi birimlerde görev alabilirler. Ulusal havayolu şirketlerinin yanı sıra uluslararası alanda faaliyet gösteren yabancı firmalarda da kariyer yapma fırsatına sahiptirler.
No English description is available for this course.
Students who do not aim to become flight crew can take part in administrative, operational and logistics processes in the sector; they can work in areas such as flight planning, terminal management, ground services, and safety and security units.
No English description is available for this course.
In line with the mission of our Vocational School, our most important goal is for our students to graduate as respected and qualified professionals who are socially conscious, contribute to sustainable development and adhere to ethical values.
Lect. Osman ÇAKMAKLILecturer
Program Educational Objectives
- 1To be sought-after intermediate personnel who carry out operational duties in accordance with national and international legislation at airport operators, ground handling organizations, airlines and cargo companies.
- 2Working as professionals with high risk awareness, compliance with rules and a sense of responsibility in business processes, by adopting a culture of safety and security.
- 3Individuals who can solve problems by communicating effectively within the team and in interdisciplinary environments in passenger, baggage, cargo, ramp and flight operation processes, and who can take on shift or team leadership when needed.
- 4Adapting to international working environments with professional foreign language and digital system competence (DCS, reservation, cargo control software).
- 5Participating in professional certification programs with a lifelong learning mindset, continuing their careers through completing a bachelor’s degree or vertical transfer, and following technological and regulatory changes in the sector.
Program Outcomes
- 1Explains the basic concepts of civil aviation, the national and international organizations (ICAO, IATA, EASA, SHGM, DHMI) and the structure of the sector.
- 2Defines basic business, economics, marketing and accounting knowledge related to airport and airline management in the context of aviation.
- 3Relates civil aviation legislation, passenger rights regulations (SHY-Passenger), the ground services regulation and international standards to the relevant operational situations.
- 4Carries out passenger check-in, boarding, transfer and special passenger (PRM, UM, VIP) procedures in accordance with standard procedures.
- 5Handles baggage and cargo operations (acceptance, tagging, lost/damaged baggage, AWB, ULD) in accordance with the relevant rules.
- 6Ramp services prepare basic calculations and documents related to aircraft loading and balance (weight and balance, loadsheet, NOTOC) and flight operation processes.
- 7Knows the rules for dangerous goods (ICAO Annex 18, IATA DGR) and determines the appropriate procedure by classifying dangerous goods.
- 8Effectively uses information systems used in the aviation sector (DCS, GDS/reservation, cargo control software) and office applications.
- 9Analyzes an operational problem (delay, disruption, irregular operation) and develops solution proposals by taking resources into account.
- 10Acts in accordance with the Safety Management System (SMS, ICAO Annex 19) and aviation security (Annex 17) principles; reports hazards and takes on duties with risk awareness.
Special Conditions
CIVIL AIR TRANSPORT MANAGEMENT Qualifications required to practice the profession (associate degree):
1) No criminal record or judicial record archive entry that would prevent obtaining an airport access card.
2) A health report from a full-service hospital, obtained within the last 6 months, confirming there is no health problem that prevents practicing the profession or the duties assigned within it (such as hearing loss/impairment, vision loss/impairment, etc.).
Program Faculty
Management
Academic Staff
Administrative Staff
Current Curriculum
Year 1 (Semesters 1 and 2)
Semester 1
| Code | Course | C/E | T | U | Credits | ECTS | Prerequisite |
|---|---|---|---|---|---|---|---|
| AİİT101 | Atatürk ` s Principles and Revolutionary History I | C | 2 | 0 | 2 | 2 | – |
| INT100 | Introduction to University Life | C | 0 | 0 | – | 1 | – |
| KPD001 | Career Planning Course | C | 1 | 0 | – | 1 | – |
| SHI101 | Introduction to Aviation | C | 2 | 0 | 2 | 4 | – |
| SHI103 | Basic Information Technologies | C | 2 | 0 | 2 | 3 | – |
| SHI105 | Ramp | C | 2 | 1 | 3 | 4 | – |
| SHI107 | English I | C | 8 | 0 | – | 8 | – |
| SHI109 | Social Responsibility Project | C | 2 | 0 | 2 | 3 | – |
| TÜR101 | Turkish Language and Literature I | C | 2 | 0 | 2 | 2 | – |
| Elective Course Pool – number of course groups: 1 | E | – | – | – | 2 | – | |
| SHI111 | Elective Course Pool | E | 2 | 0 | – | 2 | – |
| SHI113 | Model Uçak Tasarımı | E | 2 | 0 | – | 2 | – |
| SHI115 | Havaalanı Donanımları ve Hizmetleri | E | 2 | 0 | 2 | 2 | – |
| SHI117 | Seyrüsefer ve Hava Trafik Kuralları | E | 2 | 0 | – | 2 | – |
| SHI121 | Girişimcilik | E | 2 | 0 | – | 2 | – |
Semester 2
| Code | Course | C/E | T | U | Credits | ECTS | Prerequisite |
|---|---|---|---|---|---|---|---|
| AİİT102 | Atatürk’s Principles and Revolutionary History II | C | 2 | 0 | 2 | 2 | – |
| SHI102 | Passenger Service | C | 3 | 2 | 4 | 4 | – |
| SHI104 | Aviation Safety and Security | C | 3 | 1 | 4 | 4 | – |
| SHI106 | English II | C | 8 | 0 | – | 8 | – |
| SHI108 | Basic Communication and Communication Skills | C | 2 | 1 | 3 | 3 | – |
| SHI110 | Summer Internship | C | 0 | 0 | – | 5 | – |
| TÜR102 | Turkish Language and Literature II | C | 2 | 0 | 2 | 2 | – |
| Elective Course Pool – number of course groups: 1 | E | – | – | – | 2 | – | |
| SHI112 | Elective Course Pool | E | 2 | 0 | – | 2 | – |
| SHI114 | Havacılıkta Stratejik Yönetim | E | 2 | 0 | – | 2 | – |
| SHI116 | İnsan Kaynakları Yönetimi | E | 2 | 0 | – | 2 | – |
| SHI118 | Toplam Kalite Yönetimi | E | 2 | 0 | – | 2 | – |
| SHI120 | Örgütsel Davranış | E | 2 | 0 | – | 2 | – |
Year 2 (Semesters 3 and 4)
Semester 3
Semester 4
| Code | Course | C/E | T | U | Credits | ECTS | Prerequisite |
|---|---|---|---|---|---|---|---|
| SHI204 | Load Control and Communication | C | 4 | 2 | 5 | 6 | – |
| SHI206 | English IV | C | 3 | 3 | 4 | 5 | – |
| SHI208 | Professional English II | C | 4 | 2 | 5 | 6 | – |
| SHI210 | Cargo | C | 3 | 1 | 4 | 4 | – |
| SHI212 | Meteorology | C | 3 | 0 | 3 | 4 | – |
| SHI214 | Interview Techniques in Aviation | E | 2 | 0 | 2 | 2 | – |
| SHI216 | General Aircraft Information | E | 2 | 0 | 2 | 3 | – |
| SHI218 | Flight Psychology and Physiology | E | 2 | 0 | – | 2 | – |
Course Contents
Current course objectives and contents Information Package…taken from it.
Year 1
Semester 1
Objectives: To teach the recent history of Turkey to university students. To inform students about the Turkish Revolution/Revolution, Kemalism and Atatürk’s Principles. To ensure the adoption of Turkey’s goal and mission of being the carrier of modernization and modernization by university students.
Content: Internal and external reasons that prepared the collapse of the Ottoman Empire; XIX. Innovation movements in the Ottoman Empire in the 19th century; The currents of ideas in the last period of the Ottoman Empire; XX. The political and military situation of the Ottoman Empire at the beginning of the century; World War I and the Armenian question; Invasion of Anatolia and reactions; Mustafa Kemal Pasha’s departure to Samsun and his activities; congress period and organization; the opening of the last Ottoman Chamber of Deputies and the acceptance of the National Pact; Preparation for the National Struggle and the material and moral foundations of this preparation; The opening and activities of the TGNA; Treaty of sevr; the struggles on the Southern and Eastern fronts; It covers the establishment of the regular army, the Greek offensive and the wars on the Western front, the signing of the Mudanya Armistice, the convening of the Lausanne Conference and the signing of the Peace Treaty.
Objectives: Introduction to Aviation aims to convey the core principles, historical background, and overall operational structure of the civil aviation sector. The course covers national and international aviation regulations, the roles and responsibilities of industry organizations, and fundamental theoretical and practical knowledge regarding cabin services.
Content: Introduction to Aviation is a foundational course designed to provide students with a holistic understanding of the aviation sector. The course covers the historical development of aviation, examining the emergence of civil aviation both globally and in Türkiye, key milestones, and technological advancements. Students gain knowledge about the general structure and operations of the aviation industry, including various sub-areas such as civil, military, and general aviation. The course also introduces national and international aviation authorities, airport systems, terminal management, ground handling organization, and types of air transportation.
Objectives: The purpose of this course is to introduce students to the fundamental concepts of information technology, provide a basic understanding of contemporary computer hardware and software, and develop the skills necessary to use these technologies effectively. The goal is for students to become proficient in using personal computers, office software (such as word processors, spreadsheets, and presentation tools), internet technologies, and digital communication tools. Furthermore, the course aims to foster awareness regarding information security, digital ethics, and the responsible use of the internet, enabling students to utilize information technology efficiently and securely throughout their academic and professional lives.
Content: This course aims to equip students with the knowledge and skills necessary to become effective individuals in the digital world by introducing fundamental concepts of information technology. The first part of the course covers the history of computers, essential hardware components (such as the motherboard, processor, memory, storage units, and input/output devices), and various types of software (including operating systems, application software, and utility programs). Subsequently, the interfaces, basic settings, and user operations of current operating systems—with a particular focus on Windows—are demonstrated through practical application. In the following sections, the core functions of office software—specifically word processors (e.g., Microsoft Word), spreadsheets (Microsoft Excel), and presentation software (Microsoft PowerPoint)—are taught in detail. This includes hands-on exercises such as creating documents, developing tables and charts, writing formulas, and designing presentations.
Objectives: The Ramp course is designed to introduce students to ground handling operations conducted on the airport apron, providing them with comprehensive knowledge regarding the responsibilities of personnel, operational processes, and safety regulations. The course covers topics such as aircraft parking, baggage handling and loading/unloading operations, the use of ground support equipment, aircraft servicing (refueling, catering, and cleaning), de-icing/anti-icing procedures, and pre- and post-flight preparation processes. It aims to foster student awareness in critical areas, including occupational health and safety on the apron, airside regulations, time management, and teamwork.
Content: The “Ramp” course is a vocational subject that covers—both theoretically and practically—the ground handling operations conducted on the airport apron. The curriculum includes the definition and boundaries of the apron, operational rules, and the responsibilities of personnel working in the area. Specific topics covered include aircraft parking and positioning, guidance signals, the use of “follow-me” vehicles, the positioning of passenger boarding bridges or stairs, loading and unloading, cleaning, water and lavatory services, refueling, aircraft arrival and departure procedures, incidents involving aircraft or ground support equipment, SAFA (Safety Assessment of Foreign Aircraft) inspections, human factors, apron safety, and occupational health and safety.
Objectives: The purpose of this course is to increase students ` sensitivity toward social issues, foster a sense of social responsibility, and strengthen their interactions with society as individuals. It aims to ensure that students become individuals who are attentive to their environment and to equip them with the skills to develop solutions for social, cultural, environmental, and humanitarian challenges. Throughout the course, students develop teamwork and project management skills, design a social responsibility project, and have the opportunity to implement it.
Content: The Social Responsibility Project course is a practical course designed to increase students ` sensitivity toward social issues and to foster an awareness of their capacity to contribute to society as individuals. During the initial weeks of the course, fundamental topics—such as the concept of social responsibility, volunteering, ethical values, active citizenship, social justice, and sustainability—are addressed from a theoretical perspective.
Objectives: Turkish Language Lesson aims to show students the characteristics of the Turkish language and the rules of operation with examples; to teach them the ability and habit of expressing their feelings, thoughts, designs, impressions, observations, experiences in word and writing correctly and effectively, to develop their vocabulary through written and oral texts, to teach them the rules of correctly understanding the texts they read or the programs they listen to, It aims to develop language skills, which are the basis of communication between
Content: This course will focus on the effective and correct use of written instruments by students. Various types of written expression will be examined and analyzed from a critical point of view by working on comprehension, narration, reading and writing activities in the course. Punctuation marks and spelling rules, which are the basis of written expression, will be perceived, and correct use of these rules will be ensured for effective and robust expression.
Objectives: The general objective of this course is to provide students with knowledge of the structural characteristics, design, site selection, construction, equipment, activities, and interaction with the environment of airports.
Content: The course covers the following topics: Airports; airport ownership and operating structure; airport landside elements; airport airside elements; airport airside elements (continued); airport obstacle limitation plan; airport visual aids; environmental impacts of airports; airport services and equipment; airport services and equipment (continued); airport planning, site selection, design and construction; airport capacity; airport operation and management; review and discussion.
Semester 2
Objectives: To teach the recent history of Turkey to university students; To inform students about the Turkish Revolution/Revolution, Kemalism and Atatürk’s Principles; To ensure the adoption of Turkey’s goal and mission of being the carrier of modernization and modernization by university students.
Content: Internal and external reasons that prepared the collapse of the Ottoman Empire; XIX. Innovation movements in the Ottoman Empire in the 19th century; The currents of ideas in the last period of the Ottoman Empire; XX. The political and military situation of the Ottoman Empire at the beginning of the century; World War I and the Armenian question; Invasion of Anatolia and reactions; Mustafa Kemal Pasha’s departure to Samsun and his activities; congress period and organization; the opening of the last Ottoman Chamber of Deputies and the acceptance of the National Pact; Preparation for the National Struggle and the material and moral foundations of this preparation; The opening and activities of the TGNA; Treaty of sevr; the struggles on the Southern and Eastern fronts; It covers the establishment of the regular army, the Greek offensive and the wars on the Western front, the signing of the Mudanya Armistice, the convening of the Lausanne Conference and the signing of the Peace Treaty.
Objectives: The course aims to provide knowledge of passenger service procedures provided at airports and the documents used in passenger services
Content: This course covers Introduction to Aviation and the History/Development of Air Transportation; duties and characteristics within the scope of passenger services; flight types / passenger categories; Check-in / Boarding operations and baggage services; ticket types and ticket reading; visas and passports; Dangerous Goods Awareness (Category 9); airport security awareness; the aviation alphabet and terms/codes used in passenger services; factors causing errors in passenger services; interpersonal communication in passenger services; the relationship between airport ground handling and passenger services; and general review.
Objectives: The general objective of this course is to provide an understanding of the legislation concerning aviation security and safety, as well as its significance. It aims to equip students with the knowledge and skills required in areas such as airport security concepts; aircraft arrival and departure procedures; the security of aircraft, passengers, and baggage during these processes; handling incidents like aircraft hijacking, sabotage, and bomb threats; managing unruly passengers; assessing threat levels; applying physical restraints; and conducting aircraft security searches (ASSCL).
Content: The general content of the course covers fundamental concepts related to aviation safety and security, national regulations governing these areas, and plans and programs concerning airport security. Students will learn to distinguish between safety and security, explore concepts such as safety, risk, hazard, and potential hazard, and identify factors that either diminish or enhance safety. The course also covers key aviation frameworks—such as the “Swiss Cheese Model”—and Safety Management Systems (SMS), while explaining how to develop emergency response plans and implement corrective and preventive actions. Furthermore, the curriculum addresses civil aviation security, security measures, in-flight security searches, the use of ASSCL (Aviation Security Search Checklist), responses to acts of unlawful interference, the management of unruly passengers, and the application of physical restraint.
Objectives: The aim of this course is to provide students with knowledge of communication processes, basic communication concepts, the history, structure, functions, characteristics and types of communication, the relationship of communication sciences with other disciplines, communication models and communication ethics.
Content: This course covers Basic Concepts Related to Communication, Characteristics of the Communication Process, Types of Communication, Barriers to Communication, Communication and Conflict, Speaking and Listening, Culture and Communication, Communication Models, Group Communication, Organizational Communication, Persuasive Communication, Nonverbal Communication and Body Language.
Objectives: Turkish Language Lesson aims to show students the characteristics of the Turkish language and the rules of operation with examples; to teach them the ability and habit of expressing their feelings, thoughts, designs, impressions, observations, experiences in word and writing correctly and effectively, to develop their vocabulary through written and oral texts, to teach them the rules of correctly understanding the texts they read or the programs they listen to, It aims to develop language skills, which are the basis of communication between
Content: This course will focus on the effective and correct use of written instruments by students. Various types of written expression will be examined and analyzed from a critical point of view by working on comprehension, narration, reading and writing activities in the course. Punctuation marks and spelling rules, which are the basis of written expression, will be perceived, and correct use of these rules will be ensured for effective and robust expression.
Year 2
Semester 3
Objectives: The objective is to enable students, in situations requiring first aid, to provide non-pharmacological interventions at the scene—utilizing available local resources—to prevent the condition of an injured or affected person from worsening and to save lives.
Content: Within the scope of the “Medical Issues and First Aid” course for associate degree students in Civil Aviation and Cabin Services, the curriculum—aligned with the Ministry of Health’s first aid regulations and training syllabus—covers essential knowledge and skills, as well as health hazards and risks frequently encountered in civil aviation, including workplace accidents and occupational diseases.
Objectives: To provide students with an understanding of how safety management functions within aviation management; to enable them to define the fundamental concepts used in a safety management system, describe the operation of such a system, and gain insight into the design and functioning of a safety management system.
Content: This course covers the following topics: fundamental concepts of aviation safety; the management dilemma in aviation safety; hazards and safety risks; human performance and its limitations; risk management techniques; a positive safety culture; human error and violations; risk management in aviation; the measurement and monitoring of safety performance; the concept of a Safety Management System (SMS); legal regulations concerning aviation safety; an introduction to aviation security; accident investigation models; case studies of accidents/incidents; and aircraft maintenance resource management.
Objectives: In accordance with the regulations of civil aviation authorities and airline companies, the individual would possess knowledge regarding flight safety, loading, and weight and balance
Content: Load control encompasses activities such as the preparation and distribution to relevant units of documents including loading forms, weight and balance forms, captain ` s load information, and manifests
Objectives: It aims to enable students to gain knowledge about proper breathing techniques, physical activity, and movement awareness—key components of a healthy lifestyle—and to apply this knowledge to enhance their individual health and quality of life.
Content: The course offers theoretical and practical knowledge aimed at promoting healthy lifestyle habits and enhancing body awareness through proper breathing techniques and basic exercise principles.
Objectives: It aims to follow technological developments in the field of health, to direct the use of technological products with proven effectiveness in patient care and safety, to gain knowledge and skills in this direction, to develop products and present ideas in line with these purposes.
Content: Developing patents and utility models in the field of health technologies and to write them by technical writing, to apply Bigg, raising awareness about technological developments in this field.
Objectives: The aim of this course is to provide students with basic knowledge of foods, nutrients, and the effects of nutrition on health; to help them understand the principles of healthy and sustainable nutrition; and to enable them to evaluate food choices in accordance with these principles.
Content: This course covers the concept and importance of nutrition literacy; the concepts of food and nutrients; macronutrients and micronutrients and their effects on health; food groups and their characteristics; the role of milk and dairy products, meat, poultry, fish, eggs, legumes, nuts and oilseeds, bread and cereals, vegetables and fruits, fats, sugars, water, and beverages in a healthy diet; the role of nutrition in preventing chronic diseases; sustainable nutrition; foods whose consumption is recommended to be increased or reduced; and healthy food choices.
Objectives: Preventing errors related to healthcare services, eliminating or reducing patient harm caused by healthcare-related errors, and providing effective and safe patient care.
Content: Fundamental Concepts, Purpose, Importance, and Legal Aspects of Patient Safety National and International Patient Safety Goals Medication Errors and Safety Preventing Blood and Blood Product Transfusion Errors Preventing Infection Errors Preventing Surgical Errors Visa Preventing Patient Falls Preventing Infant/Child Abduction and Misplaced Babies Preventing Serious Injuries and Deaths Due to Restraints Preventing Errors with the SBAR Technique Preventing Suicides Incident Reporting and Employee Safety in Patient Safety
Objectives: Course objectivesIt is aimed to comprehend reproductive/sexual health, society’s perspectives on sexuality, problems related to sexual health, family planning and family planning methods
Content: Promotion of the course, explaining content and objectives Overview of Sexual Health/Reproduction Health Reproductive Health/Sexual Health Rights Importance of Reproduction Health Overview of sexuality in societies- creating value about sexuality Sexual identity development – physical and mental changes in the period of adolescence Reproductive and sexual function anatomy and physiology sexual health problems Pregnancy Postpartum Midterm exam Family planning FAMILY PLANNING CONTINUE Infertility -Master Reproductive Techniques Sexually transmitted infections Continuation of sexually transmitted infections Women’s rights in the world and in Turkey and domestic violence against women
Objectives: The aim of this course is to help students understand the negative effects of the health sector on the environment; to raise awareness of hospital and surgical waste management, ecotoxic risks and environmentally friendly (green) health practices; and to support students in becoming health professionals who adopt a sustainable healthcare approach.
Content: The effects of the health sector on the environment; classification, collection, transport and disposal of hospital and surgical waste; the concept and principles of green hospitals; environmentally friendly approaches in surgical clinics and perioperative nursing practice; environmentally friendly procurement policies in healthcare institutions and sustainable healthcare strategies constitute the scope of this course.
Objectives: Students will be able to analyze the field of cinema from a legal perspective and to apply concepts from legal theory to the field of cinema
Content: The course includes both lectures on the subject matter and film analysis. For classes that include film analysis, students are expected to watch the film before class.
Objectives: The aim of this course is to enable students to learn the fundamental concepts, methods, and strategies regarding product and pricing management; to analyze product-related decisions such as product lines, product mixes, product portfolios, branding, new product development, and product life cycles; and to evaluate pricing objectives as well as the cost, demand, competitive, consumer, and environmental factors that influence pricing decisions. The course also aims to enable students to apply pricing methods based on cost, demand, competition, and perceived value; to evaluate pricing strategies such as new product, product mix, psychological, promotional, and dynamic pricing; and to develop product and pricing decisions within a holistic marketing management framework.
Content: Concepts of product and product management; the role of the product manager; product levels and classifications; product line and product mix decisions; product portfolio management; product positioning strategies; branding, packaging, labeling, and product support services; innovation and the new product development process; the product life cycle and associated marketing strategies; evaluation of product performance; product line extension, renewal, and product withdrawal; the concept of price and the strategic importance of pricing; pricing objectives; factors influencing pricing decisions (cost, demand, competition, consumer, and environmental); price elasticity; break-even analysis; cost-, demand-, competition-, and perceived-value-based pricing; new product pricing strategies; product mix pricing; differentiated, psychological, and promotional pricing; dynamic and digital pricing; price changes, consumer reactions, and ethical pricing.
Objectives: The aim of this course is to enable students to grasp the fundamental characteristics of services and the importance of service design for businesses; to develop new service ideas by considering customer needs and expectations; and to utilize methods related to the design, process structuring, testing, and implementation of new services. The course also aims to equip students with the knowledge and skills to evaluate customer experience, service touchpoints, service processes, the service environment, and value creation elements in a holistic manner, and to develop innovative and feasible new service designs.
Content: The concept of service and key characteristics of services; characteristics of the service economy and service marketing; the service product, core service, and augmented service; customer expectations, perceived service, and customer experience; service innovation and new service development; concepts, principles, and strategies of service design; identifying customer needs and generating consumer insights; developing the service idea, service concept, and value proposition; stages of new service development and service design; customer journey and service touchpoints; detailed service blueprint and visualization of service processes; process analysis and value analysis; co-creation; prototyping, testing, and refinement; servicescape and physical evidence; roles of employees and customers in service production; design of digital services; implementation and evaluation of the new service.
Objectives: The aim of this course is to equip students with the fundamental rules, methods, and global standards regarding ticketing, reservation systems, and passenger service processes in the aviation industry. The course seeks to train competent professionals capable of effectively using Global Distribution Systems (GDS), analyzing fare rules and tariff structures, and flawlessly managing processes related to ticket sales, refunds, exchanges, and passenger reservations.
Content: Fundamental concepts of ticketing and reservation processes in aviation; ticketing rules and standards of international civil aviation organizations (IATA, ICAO); airline codes and geographical area definitions; the operational logic of Global Distribution Systems (GDS); steps for creating and modifying Passenger Name Records (PNR); flight classes, base fares, taxes, and fare rules; electronic ticketing procedures; reservation changes, re-ticketing (reissue/revalidation), and cancellation and refund processes; reservation procedures for passengers with special needs (PRM, unaccompanied minors, etc.); and customer relationship management in ticket sales.
Semester 4
Objectives: In accordance with the regulations of civil aviation authorities and airline companies, they would acquire knowledge regarding flight safety, loading, and weight and balance.
Content: Load control encompasses activities such as the preparation and distribution of documents—including loading forms, weight and balance forms, captain ` s load information, and manifests—to the relevant units.
Objectives: The aim of this course is to enhance students ` English language skills to the B1–B1+ level, enabling them to communicate more fluently, accurately, and effectively in daily, academic, and professional settings. The course focuses on developing advanced fundamental grammatical structures, academic and professional vocabulary, and the four core language skills. Particular emphasis is placed on the effective use of English in areas such as airport and airline management, passenger services, flight operations, aviation security, and professional communication.
Content: The course covers topics such as advanced grammatical structures, conjunctions, complex sentence structures, conditional sentences, passive voice, reported speech, and modal structures. Activities aimed at expanding academic and professional vocabulary are conducted. To enhance students ` written and oral communication skills within the aviation sector, the curriculum addresses subjects such as airport and airline operations, passenger services, flight operations, aviation security, customer relations, and crisis management. Practical exercises include reading and interpreting professional texts, writing reports and emails, conveying information, delivering presentations, problem-solving, and conducting professional interviews. Additionally, speaking and listening activities are carried out to enable students to use English effectively and appropriately in real-world professional communication settings.
Objectives: The objective is to build upon the foundational skills acquired in Professional English I, enabling students to engage in higher-level professional communication within the fields of civil aviation and air transport management. By developing effective written and oral communication skills—covering areas such as operational processes, customer relations, safety, and reporting—students become well-prepared for professional practice in the sector.
Content: The course covers advanced aviation terminology (including operations, slots, turnaround, ground handling, delay codes, and irregular operations). Topics such as passenger complaint management, handling irregular operations (IROPS), emergency announcements, and crisis communication are addressed. Students develop skills in professional email correspondence, report writing, briefing, and presentations. The curriculum focuses on communication scenarios between ground services, flight operations, and cabin crews. Advanced dialogue and writing exercises are conducted with an emphasis on safety, security, and customer satisfaction. Listening, speaking, reading, and writing skills are practiced within more complex professional contexts.
Objectives: The aim of this course is to provide students with information regarding the historical development and legal framework of air cargo transportation, as well as the national and international organizations involved in the sector, and to enable them to track air cargo operational processes.
Content: This course covers the historical development and legal framework of air cargo transport; current developments in the sector globally and in Turkey; the importance of air transport and reasons for its selection; national and international organizations involved in air cargo transport; key enterprises in the air cargo market; cargo types; operational processes; and the transport units and documentation used in these processes.
Objectives: The aim of this course is to teach students who will work in the civil aviation sector about meteorological phenomena that directly affect flight safety, weather observation and forecasting products, aviation meteorology concepts, and how this information is utilized in operational processes. Students acquire the fundamental competencies to make accurate assessments regarding flight planning, operations management, and safety decisions by interpreting meteorological data.
Content: The course covers the definition and scope of meteorology and its relationship with civil aviation. It examines the structure, layers, and fundamental characteristics of the atmosphere, while evaluating meteorological phenomena—such as air temperature, pressure, humidity, wind, cloud systems, precipitation types, fog, turbulence, icing, and thunderstorms—from an aviation perspective. Emphasis is placed on critical weather phenomena that directly affect flight safety and their implications for operational processes. Students learn to read and interpret aviation meteorological reports such as METAR, SPECI, TAF, SIGMET, and AIRMET. Basic-level analysis of weather charts, satellite imagery, and radar data is conducted, and the impact of wind components on runway selection and aircraft performance calculations is examined.
Objectives: The aim of this course is to equip students with the fundamental knowledge, skills, and strategies required for job interviews in the aviation sector. Students will learn the types of interviews specific to the industry, the competencies assessed, effective communication techniques, and methods of self-presentation in order to develop the ability to succeed in job interviews
Content: The course covers the types of interviews and evaluation processes applied in the aviation sector. Curriculum vitae preparation, cover letter writing, and personal introduction techniques are examined. Competency-based interview questions, behavioral questions, and scenario-based assessments are addressed. Verbal and non-verbal communication, body language, tone of voice, and first impression management are studied. Stress management, building self-confidence, and techniques for answering difficult questions are evaluated. Group interviews, assessment center practices, and online interview processes are examined. How aviation-specific competencies such as safety, security, customer orientation, and teamwork are measured in interviews is discussed. In addition, sample interview scenarios and feedback processes are practiced.
Objectives: The aim of this course is to provide students with general knowledge and awareness regarding aircraft used in the civil aviation sector by introducing them to the basic structures, systems, and flight principles of aircraft. By grasping aircraft components, fundamental systems, and operational characteristics, students develop core competencies relevant to industry practices.
Content: The course covers the definition, classification, and fundamental structural components of aircraft. Major structural elements such as the fuselage, wings, tail, and landing gear are examined. Flight control surfaces, aerodynamic principles, and aircraft motions are evaluated. Emphasis is placed on power systems, engine types, and fuel and oil systems. Hydraulic, pneumatic, electrical, and avionics systems are studied at a fundamental level. Cabin systems—including pressurization, air conditioning, and oxygen systems—are addressed. Aircraft performance concepts, weight and balance, and basic flight operations are evaluated. Additionally, different aircraft types and the characteristics of air vehicles used in civil aviation are compared.
Course Schedules
Exam Schedules
Previous Curricula
Previous Plan (site version)
Year 1
Semester 1
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| AİİT101 | Principles of Atatürk and History of Turkish Revolution I | Z | 2 | 0 | 2 | 2 | – |
| TÜR103 | Turkish Language and Literature I | Z | 2 | 0 | 2 | 2 | – |
| SHI101 | Introduction to Aviation | Z | 2 | 1 | 3 | 5 | – |
| SHI103 | Basic Information Technologies | Z | 2 | 0 | 2 | 3 | – |
| KPD001 | Career Planning Course | Z | 1 | 0 | 1 | 1 | – |
| INT100 | Introduction to University Life | Z | 0 | 0 | 0 | 0 | – |
| SHI105 | Ramp | Z | 2 | 1 | 3 | 4 | – |
| SHI107 | English I | Z | 8 | 0 | 8 | 8 | – |
| SHI109 | Social Responsibility Project | Z | 2 | 0 | 2 |
3 |
– |
| Field elective courses | S | 2 | 0 | 2 | 2 | – | |
| Semester Total Credits | 2 | 25 | 30 |
Semester 1 Elective Courses
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| SHI111 | Flight Theory | S | 2 | 0 | 2 | 2 | – |
| SHI113 | Model Uçak Tasarımı | S | 2 | 0 | 2 | 2 | – |
| SHI115 | Havaalanı Donanımları ve Hizmetleri | S | 2 | 0 | 2 | 2 | – |
| SHI117 | Seyrüsefer ve Hava Trafik Kuralları | S | 2 | 0 | 2 | 2 | – |
| SHI119 | Tüketici Davranışı | S | 2 | 0 | 2 | 2 | – |
| SHI121 | Girişimcilik | S | 2 | 0 | 2 | 2 | – |
Semester 2
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| AİİT102 | Principles of Atatürk and History of Turkish Revolution II | Z | 2 | 0 | 2 | 2 | – |
| TÜR104 | Turkish Language and Literature II | Z | 2 | 0 | 2 | 2 | – |
| SHI102 | Passenger Services | Z | 2 | 2 | 4 | 4 | – |
| SHI104 | Aviation Safety and Security | Z | 3 | 0 | 4 | 4 | – |
| SHI106 | English II | Z | 8 | 0 | 8 | 8 | – |
| SHI108 | Basic Communication and Correspondence Skills | Z | 2 | 1 | 3 | 3 | – |
| SHI110 | Summer Internship | Z | 0 | 0 | 0 | 5 | – |
| Field elective courses | S | 2 | 0 | 2 | 2 | – | |
| 3 | 25 | 30 | – |
Semester 2 Elective Courses
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| SHI112 | Air Law | S | 2 | 0 | 2 | 2 | – |
| SHI114 | Havacılıkta Stratejik Yönetim | S | 2 | 0 | 2 | 2 | – |
| SHI116 | İnsan Kaynakları Yönetimi | S | 2 | 0 | 2 | 2 | – |
| SHI118 | Toplam Kalite Yönetimi | S | 2 | 0 | 2 | 2 | – |
| SHI120 | Örgütsel Davranış | S | 2 | 0 | 2 | 2 | – |
Year 2
Semester 3
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| SHI201 | First and Emergency Aid in Aviation | Z | 1 | 2 | 4 | 5 | – |
| SHI203 | Safety Management System in Aviation | Z | 3 | 0 | 4 | 5 | – |
| SHI205 | Terminal Management | Z | 4 | 0 | 4 | 5 | – |
| SHI207 | English III | Z | 4 | 0 | 4 | 5 | – |
| SHI209 | Professional English I | Z | 2 | 2 | 5 | 5 | – |
| Field elective courses | S | 2 | 0 | 2 | 2 | – | |
| 4 | 25 | 30 | – |
Semester 3 Elective Courses
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| SHI001 | World Cultures and Destinations | S | 2 | 0 | 2 | 2 | – |
| SHI003 | Airline Fleet Planning | S | 2 | 0 | 2 | 2 | – |
| SHI211 | Ekip Planlama | S | 2 | 0 | 2 | 2 | – |
| SHI213 | Airport Services Management | S | 2 | 0 | 2 | 2 | – |
| SHI215 | İş Hukuku | S | 2 | 0 | 2 | 2 | – |
| SHI217 | Social Responsibility Project | S | 2 | 0 | 2 | 2 | – |
Semester 4
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| SHI204 | Load Control and Communication | Z | 3 | 3 | 5 | 6 | – |
| SHI206 | English IV | Z | 4 | 0 | 4 | 5 | – |
| SHI208 | Professional English II | Z | 2 | 2 | 5 | 5 | – |
| SHI210 | Cargo | Z | 2 | 1 | 4 | 5 | – |
| SHI212 | Meteoroloji | Z | 3 | 0 | 3 | 4 | – |
| Field elective courses | S | 2 | 0 | 2 | 2 | – | |
| Free elective courses | 2 | 0 | 2 | 3 | |||
| Semester Total Credits | 6 | 25 | 30 |
Semester 4 Elective Courses
| Course Code | Course | C/E | T | U | Credits | ECTS | PREREQUISITE |
|---|---|---|---|---|---|---|---|
| SHI002 | Havacılıkta Rezervasyon ve Bilet Satış | S | 2 | 0 | 2 | 2 | – |
| SHI004 | Havayolu ve Lojistik Yönetimi | S | 2 | 0 | 2 | 2 | – |
| SHI214 | Interview Techniques in Aviation | S | 2 | 0 | 2 | 2 | – |
| SHI216 | General Aircraft Knowledge | S | 2 | 0 | 2 | 2 | – |
| SHI218 | Flight Psychology and Physiology | S | 2 | 0 | 2 | 2 | – |
Previous Contents
Previous Contents (site version)
Year 1
Semester 1
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
Semester 2
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
Bu ders için ayrıntı kaydı bulunmamaktadır.
No English description is available for this course.
Year 2
Semester 3
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
İçerik: Temel dil becerisini başlangıç seviyesinden yüksek seviyeye kadar kazandırmak..
No English description is available for this course.
Semester 4
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
No English description is available for this course.
Stakeholder and Advisory Board
Frequently Asked Questions
What is the Duration of Study?
2 years.
What Is the Degree Awarded?
Associate Degree.
What Should the Score Type Be?
TYT.
What is the Language of Instruction?
Turkish.
Are you interested in the Civil Air Transport Management program?You can find program information in the Information Package, and registration and application information on the prospective student page.